Your data, kept lean and local.

Origin Labs is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you access our website, place orders, or interact with our services.

We take a privacy-first approach and collect only the information necessary to operate our services responsibly.

We may collect the following categories of information:

a) Information You Provide

• Name and email address
• Shipping address (for order fulfilment)
• Order details and order history
• Communications sent to us via contact forms or email

b) Payment Information

We collect only the bank transfer reference and payment confirmation needed to match your payment to your order. Origin Labs does not collect or store your online banking login credentials or full account details — these stay within your own bank's systems.

c) Technical Information

• IP address
• Browser type and device information
• Pages visited and interaction data

We use collected information to:

• Process, verify, and fulfil orders
• Dispatch orders via NZ Post Overnight
• Send transactional emails (order confirmation, payment status, shipping updates)
• Respond to enquiries and support requests
• Verify that purchases are for legitimate research purposes
• Maintain site security and prevent fraud
• Comply with legal and regulatory obligations

We do not use personal data for profiling or automated decision-making.

We do not sell or rent personal information.

Information may be shared only with:

• Shipping providers (NZ Post Overnight) for delivery
• Email delivery providers used for transactional communications
• Service providers supporting website infrastructure and security
• Regulatory or law enforcement authorities, where legally required

Information is shared only to the extent necessary to perform these services.

We implement reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, or disclosure.

While we take data security seriously, no online transmission or storage method can be guaranteed as 100% secure.

Personal information is retained only for as long as necessary to:

• Fulfil orders
• Maintain transaction records
• Comply with legal requirements

Bank transfer reference data is retained solely for payment verification and audit purposes.

We use essential cookies and limited analytics tools to:

• Enable core website functionality
• Understand site usage patterns
• Improve performance and reliability

You may control cookies through your browser settings. Disabling cookies may affect website functionality.

Depending on your location, you may have rights to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information (subject to legal obligations)
• Object to certain data processing activities

Requests can be made by contacting us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies separately.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

Origin Labs complies with the New Zealand Privacy Act 2020 and the Information Privacy Principles that govern the handling of personal information by New Zealand businesses.

Complaints regarding our privacy practices may be lodged with the Office of the Privacy Commissioner at privacy.org.nz.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the website constitutes acceptance of the updated policy.

For questions, requests, or concerns regarding this Privacy Policy or personal data handling, please contact:

support@originlabs.co.nz